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FAQ

Here you can find all the answers to commonly asked questions we receive from customers every day. If you still can't find the answer to your question, please contact us by phone or email.

How To Place Your Order

If something is out of stock can I backorder or special order it?

Yes! Please contact us by phone to place your order. (888) 62-EBIKE. Our experts are available Mon-Fri 8am-4pm and Sat-Sun 8am-12pm to take your order or help you with choosing the right electric bike for you. 

Can I place my order over the phone?

Yes! Please contact us by phone to place your order. (888) 62-EBIKE. Our experts are available Mon-Fri 8am-4pm and Sat-Sun 8am-12pm to take your order or help you with choosing the right electric bike for you. 

Do you have a showroom?

No, our entire catalog selection is online only. We keep it this way to save you money by keeping our overhead low. This way we are able to provide you with the lowest prices and biggest discounts available online. We ship factory direct to your doorstep to save you time and the hassle of shopping around at bike shops that only offer over-priced electric bikes. 

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