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About us

Welcome to Electric Bike City

We are your one-stop shop for electric bikes, parts and accessories.

 

 

"Never Stop Biking"

Baby boomers and millennials alike are flocking to the streets and bike paths to experience the excitement of riding an electric bike, and for good reason. Electric bikes are fast becoming the most economical means of transportation as they allow the rider to go farther and ride faster than they ever have before at a fraction of the cost of operating a motor vehicle.

At Electric Bike City, our mission is to get more people on bikes. Electric bikes have allowed elderly riders to pick up where they left off in their youth and it has allowed younger riders to experience cycling in a whole new way. We believe electric bicycles are revolutionizing the way people commute in cities and experience mountain biking in the great outdoors alike. With the advent of the eMTB, the Electric Scooter, the Electric Moped, the Electric Trike, the Electric Cargo Bike, and various types of Electric Bikes, everybody's specific needs and wants can be met. 

Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and ride our bicycles whenever we want to.

Giving Back To The Bicycle Community: 

We love to give back to our community. From weekly rides to in-person electric bicycle classes, we've done it all. Our love for riding bikes extends far beyond our local community. We want to help the world. We've partnered with the World Bicycle Relief to help people in developing countries live a better life with the help of a bicycle. It's amazing what a difference a mechanical machine as simple as a bicycle can make to a person's life. Watch this video to learn more about what the WBR does for the communities in Africa.

Please consider donating to our fundraising campaign for the World Bicycle Relief. All proceeds go to help the people of small communities get educated, get health care, and help themselves create better lives for their families.

What is an Electric Bike?

If you are new to electric bikes, this section is for you.

Electric bikes are simply human-electric hybrid bicycles that give you a little extra push when you pedal. E-bikes come with a battery, motor, controller, throttle, and a few other small components to assist you in riding faster and further than you've ever ridden before. The technology that goes into powering a battery-assisted bicycle is incredible.

Learn more about electric bikes by reading our Buyer's Guide.

 

The Future of Transportation

We'd like to introduce you to a fellow electric bicycle enthusiast, Matt Meleski. Matt is the founder of E-Bikes East (Est. 2011). E-Bikes East is a small organization that's primary focus is to improve the e-Bike culture and presence in the Rochester, NY area. 

Watch Matt's TED talk where he explains what an Electric Bicycle is and why you should experience riding one as soon as possible:

 

 

Our commitment to you

  • World-class customer service.
  • FREE shipping to the lower 48 USA and no sales tax outside Washington state and Wyoming.
  • Every bike comes 95% assembled with very little mechanical assembly required (we suggest taking your bicycle to a qualified bicycle tech to ensure safety).
  • We guarantee that our prices are the lowest online.
  • We have been in business since 2010 and have thousands of satisfied customers, just read our reviews! 

 

What differentiates us from the competition is we are e-bike experts.

Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our bicycles inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

Worried about price?

  • We are an authorized dealer for our suppliers and we ship directly from their warehouse.
  • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
  • We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying an electric bike is a significant investment so we want to make the buying process as easy as possible for you.

    Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikecity.com.

     

    Contact us

    You can call our customer support team from 8am-4pm PST Monday-Friday at (888) 62-EBIKE

    You can live chat with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

    You can email our customer support team: support@electricbikecity.com and we will reply within 1-2 hours during regular business hours.

     

    Mailing address:

    Electric Bike City

     819 W Fairmont Drive Suite 2

    Tempe, AZ 85282

      

    We hope you enjoy our electric bikes as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us. 

     

    If you want to learn more about electric bikes, why you should ride one, what they are, how they work, and when the best time to get one is, check out our electric bike buyer's guide.

     

    Like us on Facebook: http://facebook.com/electricbikecity

    Follow us on Twitter: http://twitter.com/electricbikecit

    Follow us on Pinterest: http://pinterest.com/electricbikecit

     

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