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Guides — How To Guides

How to True the Wheels of Your Brand New Electric Bicycle

Posted by Customer Support on

How to True the Wheels of Your Brand New Electric Bicycle

If you just received your electric bike and your front wheel seems to wobble a little bit from side to side, don't fret, it's not damaged, it probably just needs to be trued. In the manufacturing of wheels, the spokes are tightened most of the way but are purposely set to be a little loose so the bike shop that assembles the bike can true them the rest of the way.  You can think of the spokes like the strings of a guitar. You can even strum them like guitar strings and you'll hear a tone, just like a guitar. The...

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How To Troubleshoot Electric Bike Problems

Posted by EBC Support on

How To Troubleshoot Electric Bike Problems

How do you troubleshoot an electric bike? Some people don't live near an electric bike service shop and or maybe you just want to try to fix it yourself. In this article, we'll go over some common ways to troubleshoot electric bike problems.  Watch the video version of this guide: Check the battery voltage We get this question sometimes and the first thing we tell our customers to do is check the battery voltage. The LEDs should light up and the bike LCD computer should light up. Maybe the battery hasn't been charged or maybe there has been a blown...

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