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General inquiries

General Electric Bike Questions

Are your electric bikes manufactured China?

What does twist throttle mean?

What does pedal assist (PAS) or power assist mean?

What does turn off power and pedal only mean?

How long will the battery hold a charge once charged?

How To Place Your Order

If something is out of stock can I backorder or special order it?

Can I place my order over the phone?

Do you have a showroom?

Do you have a physical store where we can pick up the bike?

Shipping Inquiries

Shipping Policy

How fast will my electric bike ship out?

When will I receive tracking for my order?

What if I haven't received my tracking number and it's been a few days since I ordered?

How long will my order take to arrive?

Which courier will deliver my package?

Will the courier deliver to my business?

Do you offer free shipping?

Do you ship internationally?

How long until I get my ebike?

How much is shipping to Canada?

What is a back order? Special order? Custom order? Pre-order?

Do you ship to APO addresses or P.O. Boxes?

Coupons

Can I use two coupons together?

How do I redeem a coupon?

What are your coupons?

If I find a better offer after I place my order, can I get a refund for the difference?

Payment Inquiries

Can I use a Debit card instead of a credit card to purchase a bike?

Can I pay by money order?

Can I pay by Bitcoin?

How do I enter a coupon code?

How To Finance Your eBike

What is PayPal Credit?

How does PayPal Credit work?

How do I start using PayPal Credit?

How do I select PayPal Credit as my payment source?

How does the "No Payments + No Interest if paid in full in 6 Months" offer work?

How do I pay my PayPal Credit bill?

Is there an annual fee to use PayPal Credit?

Do I have a Credit Line with PayPal Credit once I am approved and how much is it?

How do I increase my credit line with PayPal Credit?

What is the Annual Percentage Rate (APR) with PayPal Credit?

What does "Subject to Credit Approval" mean?

Is there a fee for late payments with PayPal Credit?

Does PayPal Credit protect me from liability for unauthorized charges?

Warranty and Returns Policies

Return Policy

Cancellation Policy

Shipping Damage and Defective Parts Policy

What do I do if I received the wrong e-bike?

Defective Battery Policy

Do I need to register my Prodeco bike?

Freight Shipment Cancellation Policy

How do I file a Prodeco Warranty Claim?

How do I file a warranty claim with X-Treme

Pre-orders and Special Order Cancellation Policy

Price Matching Policy

What is your price matching policy?

Can I request a price match before I order an e-bike?

Satisfaction Guarantee

What is your satisfaction guarantee and what does it cover?

Assembly Instructions

Do the bikes come fully assembled?

My wheel is wobbling, is it damaged?

How do I assemble my new e-bike?

Troubleshooting

Electronic issues (battery, motor, controller, computer, etc.)

Brand new e-bike is not turning on, what should I do?

X-treme XB-504 Troubleshooting guide

X-treme Trail Maker, Trail Climber, X-cursion Troubleshooting guide

E-bike Riding Tips

Storage

Should I keep my battery topped up after each ride?

Should I keep my e-bike stored in a cool, dark place?

Riding

Will using pedal assist help me extend my battery life and ride?

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